Privacy Policy

Mama Bear Wellness Inc. ("lilibear," "we," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and purchase our products.

1. Information We Collect

We collect information you provide at purchase or account creation, including your name, email address, shipping address, and payment information. We also collect usage data through cookies and analytics tools to understand how our site is used.

2. How We Use Your Information

We use your information to process and fulfill orders, communicate with you about your purchases, send marketing communications (only with your consent), improve our products and services, and comply with our legal obligations.

3. Data Sharing

We do not sell your personal information. We may share it with trusted third-party service providers — such as payment processors, shipping carriers, and email service providers — under confidentiality agreements limiting their use to the services they provide to us.

4. Data Security

We use appropriate technical and organizational safeguards to protect your personal information. Payment processing is handled by Stripe, which is PCI-DSS compliant. No method of transmission over the internet is 100% secure, but we work to protect your data using industry-standard practices.

5. Your Rights

Under Canadian privacy law, including PIPEDA where applicable, you may request access to or correction of your personal information and ask questions about how it is handled. You may withdraw consent subject to legal or contractual restrictions. We will explain any refusal and available complaint process.

6. Email and CASL Consent

We send commercial electronic messages only where permitted by Canada's anti-spam legislation (CASL). You can withdraw consent at any time using the unsubscribe link in a message. Transactional messages about an order, account, subscription, or service request may still be sent when necessary.

7. Storage and Service Providers

Some service providers may process personal information outside your province or outside Canada. In those locations, information may be subject to local law. We use contractual and technical safeguards appropriate to the sensitivity of the information.

8. Cookies

We use essential cookies to run our site and optional analytics and marketing cookies to improve it. See our Cookie Policy for details and how to manage your preferences.

9. Children's Privacy

Our website and products are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. Contact Information

For privacy questions or requests, email hello@mamabearsupplements.com. Requests are handled by our privacy contact, Johanan Thomas, Director, Mama Bear Wellness Inc., 2967 Dundas St. W. #1289, Toronto, ON M6P 1Z2. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.